Privacy Policy
Effective Date: June 24, 2026
LeakSafe Homes is committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy explains what information we collect, how we use it, and how we safeguard it. By accessing our website and using our services, you agree to the practices described below.
1. Information We Collect
We may collect personal information in the following categories:
- Contact Details: Name, email address, and phone number.
- Location Information: General geographic location based on your IP address.
- Website Usage Data: IP address, browser type, device information, pages visited, referral sources, and time spent on our website.
- Communication Records: Information provided when contacting us by phone, email, SMS, or online forms.
- Service-Related Information: Details regarding service requests, appointments, estimates, and project communications.
- Voluntary Information: Any additional information you choose to provide.
We only collect information that is necessary to provide our services, improve our website, and communicate effectively with our customers.
2. How We Use Your Information
Your information may be used to:
- Provide and manage restoration, remediation, and reconstruction services.
- Respond to inquiries and customer service requests.
- Schedule appointments and provide project updates.
- Improve website functionality and user experience.
- Analyze website performance and visitor behavior.
- Maintain business records and operational requirements.
- Comply with applicable legal and regulatory obligations.
We are committed to using your information responsibly and securely.
3. Information Sharing Policy
LeakSafe Homes does not sell, rent, trade, or share your personal information with third parties for marketing purposes.
- No Third-Party Marketing Sharing: Your phone number, SMS consent information, and personal details are never shared with third parties for promotional or marketing purposes.
- Internal Use Only: Information is used solely by LeakSafe Homes for business operations and customer service.
- Service Providers: We may use trusted third-party providers to assist with website hosting, analytics, communications, or business operations. These providers are only permitted to access information necessary to perform their services.
- Legal Requirements: We may disclose information if required by law, court order, legal process, or governmental request.
Your trust is important to us, and we take reasonable steps to protect your personal information.
4. Cookies and Analytics
Our website uses cookies and similar technologies to improve user experience and understand how visitors interact with our website.
We use Google Analytics to collect anonymous information about website traffic, including pages viewed, time spent on pages, device information, and general geographic location. This information helps us improve our website and services.
Google Analytics may collect information through cookies and similar technologies. You can learn more about how Google processes data by visiting:
https://policies.google.com/privacy
Most web browsers allow you to control or disable cookies through your browser settings.
5. Data Protection and Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure hosting environments, encryption technologies where appropriate, and ongoing monitoring of our systems.
While we take security seriously, no method of data transmission or storage can be guaranteed to be completely secure.
6. California Privacy Rights
If you are a California resident, you may have certain rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:
- The right to know what personal information we collect.
- The right to request access to personal information we hold about you.
- The right to request deletion of personal information, subject to legal exceptions.
- The right to correct inaccurate personal information.
- The right to non-discrimination for exercising your privacy rights.
To exercise any applicable privacy rights, please contact us using the information below.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Updates to This Policy
LeakSafe Homes may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page along with a revised effective date.
9. Contact Information
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:
LeakSafe Homes
Website: www.leaksafehomes.com
Email: office@leaksafehomes.com
Phone: (818) 422-2252
Thank you for trusting LeakSafe Homes. Your privacy and security remain important to us.
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